Pricing and Plans
Business Plan
One Time Purchase
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The purpose of the business plan is to give you a clear, informed, and practical foundation for making business decisions and moving the company forward. It brings together your business model, market, competition, positioning, financial considerations, and growth opportunities into one strategic plan that can guide priorities, investments, and next steps.
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A focused business planning engagement designed to give you a clear understanding of where your business stands, where the opportunity is, and how to move forward.
Business overview and current-state assessment
Business objectives and growth priorities
Business model and revenue structure
Target market and customer analysis
Industry and market opportunity assessment
Competitive landscape and positioning
Differentiation and value proposition
Market entry or expansion considerations
Sales and go-to-market direction
Marketing priorities and channel recommendations
Pricing and commercial considerations
High-level financial planning and business assumptions
Key business priorities and areas requiring investment
Strategic action plan and implementation priorities
Professionally developed business plan documenting the findings, strategy, and recommendations
Final pricing is based on the complexity of the business, research requirements, scope, and level of consulting support required.
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Terms & Conditions
Full Payment Upfront: The full project fee is due before any work begins. Work will not commence until payment has been received and cleared.
Non-Refundable Payment: All payments are final and non-refundable once the engagement has been accepted and work has commenced. This includes situations where the client changes their mind, delays the project, becomes unavailable, or decides not to proceed.
Scope of Work: The fee covers only the services and deliverables specifically outlined in the agreed scope. Requests outside the agreed scope may require an additional fee and written approval before work begins.
Client Responsibilities: The client is responsible for providing accurate, complete, and timely information, documents, access, approvals, and feedback necessary to complete the engagement.
Client Delays: The client must provide requested information, materials, decisions, approvals, and feedback within the timeframes established by ORCA Consultants. Client-caused delays may affect the project schedule and delivery date.
Extended Delays: If the client fails to provide required information, feedback, approvals, or other materials for an extended period, ORCA Consultants reserves the right to pause, terminate, or cancel the engagement without refund. If the engagement can be resumed, additional fees may apply to account for re-planning, rescheduling, updated research, changes in market conditions, or additional work resulting from the delay.
Delay-Related Additional Fees: Delays caused by the client that require additional meetings, research, revisions, project management, rescheduling, or work to be repeated may result in additional fees. No additional work will be performed until the applicable fees have been approved and paid.
Changes & Revisions: Reasonable revisions within the agreed scope are included. Substantial changes to the approved direction, additional research, new requirements, or requests outside the original scope may be billed separately.
Project Commencement: Submission of a request does not create an obligation for ORCA Consultants to begin work. The engagement becomes active only after the scope has been confirmed and full payment has been received.
No Guaranteed Results: Business planning and consulting involve professional analysis and recommendations. ORCA Consultants does not guarantee revenue, funding, investment, sales, profitability, market acceptance, or any other specific business outcome.
Professional Judgment: Recommendations are based on the information available at the time of the engagement. Business conditions, markets, regulations, competitors, and other external factors may change and may require future adjustments.
Additional Services: Services not included in the agreed scope will require separate approval and may be subject to additional fees.
Intellectual Property: Final deliverables specifically created for the client will be provided upon full payment. ORCA Consultants retains ownership of its pre-existing materials, methodologies, templates, frameworks, processes, and proprietary know-how used in delivering the engagement.
Cancellation by Client: If the client cancels after payment and work has commenced, the project fee remains non-refundable. Any remaining work will be handled according to the agreed engagement terms.
Acceptance of Terms: By submitting a request and proceeding with payment, the client acknowledges and agrees to these Payment Terms & Conditions and the applicable scope of work.
Agreement Priority: If a signed proposal, engagement agreement, or statement of work contains terms that differ from these general terms, the terms of the signed agreement will control.
Brand Building
One Time Purchase
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The purpose of the Brand Building engagement is to establish a clear, credible, and consistent brand foundation that defines how the business presents itself, communicates with its audience, and positions itself in the market.
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Included
Business and brand discovery
Current brand and positioning assessment
Target audience and customer profile
Market and competitive review
Brand positioning
Brand purpose and direction
Value proposition
Brand messaging and communication direction
Brand personality and voice
Naming guidance, where applicable
Visual identity direction
Logo development or refinement, where included in the agreed scope
Color and typography direction
Core brand guidelines
Brand application recommendations
Final brand strategy and brand foundation documentation
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Terms & Conditions
Full payment is required before any work begins. Work will not commence until payment has been received and cleared.
All payments are final and non-refundable once the engagement has been accepted and work has commenced.
The fee covers only the services and deliverables included in the agreed scope. Additional services, deliverables, concepts, applications, or revisions may require additional fees.
The client is responsible for providing accurate business information, materials, approvals, feedback, and decisions required to complete the engagement.
Client delays in providing information, feedback, approvals, or materials may affect the project schedule.
If required information, feedback, approvals, or materials are not provided within the requested timeframe, ORCA Consultants may pause the engagement. Extended delays may result in additional fees for rescheduling, project management, renewed research, or other work affected by the delay.
If the client remains unresponsive or unable to proceed for an extended period, ORCA Consultants reserves the right to terminate or cancel the engagement without refund.
Resuming a suspended or cancelled engagement may require a new scope, revised timeline, and additional fees.
The agreed scope includes only the concepts, revisions, and creative development specified in the engagement. Additional concepts or substantial changes to an approved direction may be billed separately.
A significant change in creative or strategic direction after approval may be treated as additional work and may require additional fees.
The client is responsible for ensuring that any names, images, content, trademarks, or other materials supplied to ORCA Consultants may legally be used.
ORCA Consultants may provide naming and branding recommendations but does not guarantee trademark availability, registration, legal protection, or unrestricted use of any proposed name, slogan, logo, or brand element.
ORCA Consultants does not guarantee specific increases in revenue, sales, market share, customer acquisition, valuation, or other business outcomes resulting from the engagement.
Final brand assets specifically created for the client will be transferred or licensed according to the agreed engagement terms upon full payment. ORCA Consultants retains ownership of its pre-existing methodologies, frameworks, processes, templates, and proprietary know-how.
Website development, advertising, marketing execution, photography, video production, printing, packaging, trademark registration, legal services, and other services outside the agreed scope are separate services and may be quoted independently.
If the client cancels after payment and work has commenced, the project fee remains non-refundable.
By submitting a request and proceeding with payment, the client acknowledges and agrees to these Payment Terms & Conditions and the applicable scope of work.
If a signed proposal, engagement agreement, or statement of work contains terms that differ from these general terms, the signed agreement will control.
Pricing Note:
Starting at $4,665. Final pricing is determined by the complexity of the business, scope of work, research requirements, number of brand elements, and level of consulting support required.
Hourly Rate +
Starting Minimum
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$350/hour - all services
$375/hour - implementation, analysis, or specialized execution
$400–$500+/hour - executive-level strategy, complex business planning, or highly specialized consulting
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All professional services starting at $350/Hour
Our standard consulting rate is $350 per hour for professional, strategic, creative, and advisory services. The hourly rate provides a baseline for work performed outside fixed-scope engagements and may vary when a project requires specialized expertise, production resources, third-party services, or significant technical complexity.
Services billed at the standard hourly rate may include:
Strategic planning and business consulting
Brand strategy and development
Marketing strategy and campaign consulting
SEO, PPC, search advertising, and digital marketing consulting
Social media strategy, management, and campaign consulting
Content strategy, copywriting, and content development
Graphic design and creative direction
Market research and competitive analysis
Website strategy, UI/UX consulting, and digital experience planning
Event planning and project management
Analytics, reporting, and marketing technology consulting
Additional revisions, custom requests, special deliverables, and services outside an agreed project scope
Specialized production services, including photography, video production, 3D video, 3D photography, animation, advanced technical development, and other production-intensive work are quoted separately based on the scope, resources, equipment, expertise, and production requirements involved.
For larger or clearly defined engagements, ORCA Consultants may recommend a fixed project fee or customized engagement structure instead of hourly billing.
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Terms & Conditions
Services are billed at the applicable hourly rate or agreed project fee. The applicable rate and scope will be confirmed before work begins.
For hourly engagements, time is billed for actual professional work performed, including consultation, strategy, research, analysis, meetings, development, revisions, communication, and project-related work.
Payment is due according to the payment terms established for the engagement. For projects requiring an upfront payment or deposit, work will begin once the required payment has been received and cleared.
Hourly work is billed based on the actual time required. ORCA Consultants will communicate when a project is approaching a significant change in scope or expected hours whenever reasonably possible.
The agreed scope covers the services specifically identified in the engagement. Additional requests, expanded requirements, additional revisions, or work outside the original scope may result in additional charges.
Client feedback, approvals, materials, information, and decisions are required to keep projects moving efficiently. Delays in providing these items may affect the project timeline.
If a client-caused delay requires additional meetings, research, revisions, project management, rescheduling, or work to be repeated, the additional time may be billed at the applicable rate.
Extended periods of inactivity or delayed client response may result in the engagement being paused or rescheduled. If substantial time has passed, ORCA Consultants may require confirmation of the scope and availability before resuming work.
If an engagement is cancelled after work has begun, the client remains responsible for all work completed and approved expenses incurred through the cancellation date. Payments for completed work are non-refundable.
Changes to an approved direction may require additional time and fees. ORCA Consultants will make reasonable efforts to identify material changes before proceeding with significant additional work.
Third-party costs, advertising spend, software, subscriptions, printing, production, media, travel, contractors, licensing, and other external expenses are not included unless specifically stated in the engagement.
Specialized services requiring additional personnel, equipment, production resources, technical expertise, or third-party providers may be quoted separately.
ORCA Consultants provides professional recommendations based on the information, objectives, and circumstances available at the time of the engagement. Specific business, marketing, sales, revenue, ranking, advertising, or other performance results are not guaranteed.
Client-provided materials, information, trademarks, images, content, and other assets must be supplied with the appropriate rights and permissions. The client is responsible for the accuracy and lawful use of materials they provide.
Final deliverables are provided upon receipt of all amounts due under the engagement. ORCA Consultants retains ownership of its pre-existing methodologies, frameworks, processes, templates, systems, and proprietary materials.
These terms are intended to provide clarity for both parties and may be supplemented or replaced by the terms of a signed proposal, statement of work, or consulting agreement. Where a signed agreement contains different terms, that agreement will govern.
By approving an engagement, submitting a request, or authorizing work to begin, the client acknowledges and accepts the applicable scope, pricing, and terms of the engagement.
BasicSite
One Time Purchase
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Included
Home Page: Hero banner, tagline, and clear call-to-actions (CTAs).
Services: Detailed descriptions and visuals for all offerings.
Portfolio: High-quality galleries showcasing completed projects.
About Us: Brand story and team information.
Contact Page: Form, location, phone, and map integration.
Testimonials: Client reviews and success stories.
Blog/News: Industry updates and tips to boost SEO. Only one blog included.
Quote/Booking System: Interactive form for easy service requests.
Social Media Integration: Live feeds and quick links.
Mobile Optimization: Fully responsive design for all devices.
Fully SEO optimized pages.
All ORCA Digital Marketing packages include complementary services that leverage industry-leading practices, such as in-depth analysis, brand revisions, and business model enhancements. These strategies are designed to refine and elevate your brand’s presence, ensuring you stay ahead of the competition and achieve sustainable growth.
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Included
Visual Content: High-quality images (max 5 pictures then $25 each picture).
Service/Product Information: Detailed descriptions of offerings.
Testimonials & Case Studies: Real customer reviews and stories highlighting successful outcomes (optional).
Team Content: Photos, profiles, and behind-the-scenes content (provided by customer).
Educational Content: Blogs, FAQs, and guides on maintenance and customization options (provided by customer).
Social Media Content: Embedded feeds and links for ongoing engagement.
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One-Time Purchase:
The website being sold is a one-time purchase. Ownership of the website will be transferred to the customer upon completion and full payment.
Non-Refundable Payments:
All payments made towards the website purchase are final and non-refundable under any circumstances.
Approval and Revisions:
The website includes up to 2 revisions as outlined in the project agreement. Additional revisions beyond the agreed number will be billed separately.
Revisions must be requested within 5 working days of receiving the initial draft or final version of the website.
Scope of Work:
The website includes only the features, functionalities, and content outlined in the agreed project scope. Any additional work requested after the final approval will be billed separately.
Responsibility for Content:
The customer is responsible for providing accurate and complete content for the website. Any delays in content submission may result in project delays.
Ownership and Transfer:
Upon full payment, the ownership of the website will be transferred to the customer. This includes all associated design files, code, and content delivered as part of the project.
Maintenance and Updates:
The website does not include ongoing maintenance or updates. These services can be purchased separately if required.
No Warranties or Guarantees:
The website is delivered "as-is" with no warranties, including but not limited to functionality on all future devices, browsers, or platforms.
Acceptance of Terms:
By making payment, the customer acknowledges they have read, understood, and agreed to these terms and conditions.
Governing Law:
These terms are governed by the laws of the State of New York, effective January 1, 2024. Any disputes arising from this agreement will be resolved in accordance with New York law.
By proceeding with the booking, the client acknowledges and agrees to all the terms and conditions stated above, including the upfront payment requirement, 100% cancellation fee.
ProSite
One Time Purchase
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All BasicSite features.
Up to 30 optimized pages.
Fully customized features.
Does not include E-commerce.
Fully SEO optimized pages.
All ORCA Digital Marketing packages include complementary services that leverage industry-leading practices, such as in-depth analysis, brand revisions, and business model enhancements. These strategies are designed to refine and elevate your brand’s presence, ensuring you stay ahead of the competition and achieve sustainable growth.
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All simple website items.
Visual Content: High-quality images (max 10 pictures then $25 each picture).
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One-Time Purchase:
The website being sold is a one-time purchase. Ownership of the website will be transferred to the customer upon completion and full payment.
Non-Refundable Payments:
All payments made towards the website purchase are final and non-refundable under any circumstances.
Approval and Revisions:
The website includes up to 2 revisions as outlined in the project agreement. Additional revisions beyond the agreed number will be billed separately.
Revisions must be requested within 5 working days of receiving the initial draft or final version of the website.
Scope of Work:
The website includes only the features, functionalities, and content outlined in the agreed project scope. Any additional work requested after the final approval will be billed separately.
Responsibility for Content:
The customer is responsible for providing accurate and complete content for the website. Any delays in content submission may result in project delays.
Ownership and Transfer:
Upon full payment, the ownership of the website will be transferred to the customer. This includes all associated design files, code, and content delivered as part of the project.
Maintenance and Updates:
The website does not include ongoing maintenance or updates. These services can be purchased separately if required.
No Warranties or Guarantees:
The website is delivered "as-is" with no warranties, including but not limited to functionality on all future devices, browsers, or platforms.
Acceptance of Terms:
By making payment, the customer acknowledges they have read, understood, and agreed to these terms and conditions.
Governing Law:
These terms are governed by the laws of the State of New York, effective January 1, 2024. Any disputes arising from this agreement will be resolved in accordance with New York law.
By proceeding with the booking, the client acknowledges and agrees to all the terms and conditions stated above, including the upfront payment requirement, 100% cancellation fee.
E-comm.
One Time Purchase
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All ProSite features.
Fully optimized shop and e-commerce platform.
Customer profiles page.
The limit is 50 products, and additional charges will apply beyond that. Please contact us for more information.
Fully SEO optimized pages.
All ORCA Digital Marketing packages include complementary services that leverage industry-leading practices, such as in-depth analysis, brand revisions, and business model enhancements. These strategies are designed to refine and elevate your brand’s presence, ensuring you stay ahead of the competition and achieve sustainable growth.
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All ProSite included.
Product and service images must be provided by the customer; otherwise, additional fees may apply. Please refer to our photography and videography rates for more details.
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One-Time Purchase:
The website being sold is a one-time purchase. Ownership of the website will be transferred to the customer upon completion and full payment.
Non-Refundable Payments:
All payments made towards the website purchase are final and non-refundable under any circumstances.
Approval and Revisions:
The website includes up to 2 revisions as outlined in the project agreement. Additional revisions beyond the agreed number will be billed separately.
Revisions must be requested within 5 working days of receiving the initial draft or final version of the website.
Scope of Work:
The website includes only the features, functionalities, and content outlined in the agreed project scope. Any additional work requested after the final approval will be billed separately.
Responsibility for Content:
The customer is responsible for providing accurate and complete content for the website. Any delays in content submission may result in project delays.
Ownership and Transfer:
Upon full payment, the ownership of the website will be transferred to the customer. This includes all associated design files, code, and content delivered as part of the project.
Maintenance and Updates:
The website does not include ongoing maintenance or updates. These services can be purchased separately if required.
No Warranties or Guarantees:
The website is delivered "as-is" with no warranties, including but not limited to functionality on all future devices, browsers, or platforms.
Acceptance of Terms:
By making payment, the customer acknowledges they have read, understood, and agreed to these terms and conditions.
Governing Law:
These terms are governed by the laws of the State of New York, effective January 1, 2024. Any disputes arising from this agreement will be resolved in accordance with New York law.
By proceeding with the booking, the client acknowledges and agrees to all the terms and conditions stated above, including the upfront payment requirement, 100% cancellation fee.
Picture Capture
One Time Purchase
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Individuals & Businesses
Suitable for any occasion.
Up to One Hour of Shooting Time:
A dedicated one-hour session to capture high-quality photos at the agreed location.
Professional Photographer:
Skilled and experienced photographer to guide poses and ensure the best shots.
Pre-Shoot Consultation:
Brief consultation to discuss the concept, style, and desired outcomes for the photoshoot.
High-Resolution Digital Images:
Delivery of [specific number] professionally edited photos in high resolution, ready for use in print or online.
Photo Editing and Retouching:
Basic retouching and color correction to enhance image quality.
Online Gallery for Viewing:
A private online gallery to review and select your favorite photos.
Choice of Location:
Photoshoot conducted at a pre-determined location of your choice within a specified area.
Creative Direction:
Assistance with posing, styling, and composition to ensure the best visual results.
Optional Add-Ons:
Additional time beyond one hour (billed hourly).
Advanced photo editing or additional retouching requests.
Travel to locations outside the specified area (additional charges may apply).
Additional high-resolution images beyond the included amount (available for purchase).
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Extra Hours for Photoshoots:
Additional time beyond the scheduled session can be arranged, with extra fees charged after consulting with an ORCA professional.
Event Photography:
Coverage for special occasions such as birthdays, anniversaries, and social gatherings, with pricing determined after consultation with an ORCA professional.
Wedding Photography:
Tailored packages for weddings and engagements to capture every moment of your special day, with fees discussed and agreed upon after consulting with an ORCA professional.
Corporate Projects:
Professional photography for corporate events, branding sessions, and team headshots, with pricing customized based on project needs after consultation with an ORCA professional.
Advertising and Marketing Projects:
High-quality photography for ad campaigns, product launches, and promotional materials, with fees finalized after consulting with an ORCA professional.
Drone Photoshoots:
Aerial photography for unique perspectives, perfect for events, real estate, or creative projects, with fees determined after consultation with an ORCA professional.
Model Hiring Services:
Professional model sourcing and hiring to elevate your photoshoots or campaigns, with additional fees based on requirements and finalized after consultation with an ORCA professional.
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Final Sales
All sales are final. No refunds will be issued under any circumstances once payment is made.
Advance Payment
Full payment is required in advance to confirm and secure the booking.
Client Responsibilities
The client must ensure the shooting environment is clean, safe, and suitable for photography.
Necessary permissions for location use must be secured by the client prior to the shoot.
The client is expected to facilitate a smooth workflow by ensuring all individuals involved in the shoot are present and prepared at the scheduled time.
Editing and Delivery Timeline
The client must allow a minimum of 7 working days for the editing process to be completed. Rush editing may be available for an additional fee, subject to consultation.
Delays and Additional Fees
Any delays caused by the client or unsuitable conditions at the shooting location may result in additional charges or a rescheduling fee.
Ownership and Delivery
All deliverables, including edited photos, will be provided based on the agreed terms outlined during consultation.
Acceptance of Terms:
By making payment, the client acknowledges they have read, understood, and agreed to these terms and conditions.
By proceeding with the booking, the client acknowledges and agrees to all the terms and conditions stated above, including the upfront payment requirement, 100% cancellation fee,
Video Services
One Time Purchase
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Full Video Shooting
Includes up to 4 hours of video shooting with professional camera equipment.On-Location Filming
Includes filming at the specified location with a single camera setup.Basic Lighting Setup
Basic lighting and camera adjustments to ensure proper video quality.Standard Audio Recording
Capturing standard audio via handheld microphones or lapel mics.Editing
Simple edits to include trimming and cutting of raw footage.One Location
Filming at one location, limited to a single setup.Travel Fees
Travel outside of New York City will incur an additional fee to cover transportation and accommodations (if applicable).
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Additional Scope (Extra Fees Apply)
Drone Footage
Additional fee for capturing drone footage for aerial shots.Multiple Locations
Extra fees for shooting at more than one location within the same day.Extended Shoot Time
Additional fees for shooting beyond the 4-hour limit.Advanced Lighting Setup
Additional fee for advanced lighting setups such as softboxes, LED panels, or more intricate lighting designs.Special Audio Equipment
Additional fee for high-end microphones, audio recorders, or sound specialists.Multiple Camera Setups
Extra fees for using multiple cameras for more dynamic filming.Advanced Video Editing
Additional fee for advanced editing like color grading, special effects, or high-end transitions.Talent/Models
Extra fees for hiring actors or models for specific scenes (if applicable).Props & Set Design
Additional fee for procuring or designing custom sets and props.3D Video Capture
Additional fee for capturing 3D video footage with specialized equipment for immersive experiences.Special Requests
Additional fees apply for accommodating any unique or custom requests not covered by the standard services.
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All payments for video services are required upfront and are non-refundable under any circumstances. By making a payment, you acknowledge that you have read, understood, and agreed to these terms. Terms may vary after consulting with an ORCA professional.
The Basic Plan covers up to 4 hours of shooting with essential equipment and services. Any shoot time exceeding 4 hours will be billed at an additional hourly rate. Terms for additional hours may vary after consulting with an ORCA professional.
Travel fees will apply for any filming outside of New York City. These fees will be calculated based on distance, transportation, and any additional accommodations required. Travel terms and fees may vary after consulting with an ORCA professional. Transportation fees also apply within NYC for larger events requiring more than one camera and professional. These fees will vary based on the project scope.
Any special requests, including but not limited to drone footage, advanced lighting setups, multiple locations, 3D video capture, or additional talent/models, will be billed separately as part of the Premium Add-Ons. These services are subject to availability and must be arranged in advance with an ORCA professional. Terms for special requests may vary after consultation.
All video footage, including drone and 3D footage, remains the property of ORCA Digital Marketing until full payment is received. Upon full payment, the client will have the rights to the final edited video. Terms for footage rights may vary after consultation.
Editing: The Basic Plan includes simple editing (trimming and cutting). Additional editing requests such as color grading, special effects, and advanced transitions are available at an extra fee. Editing terms may vary after consulting with an ORCA professional.
Revisions: One round of revisions is included with each project. Any further revisions or changes beyond the first round will be billed at the standard hourly rate. Revision terms may vary after consulting with an ORCA professional.
Post-Production: Post-production services such as advanced editing, audio enhancements, and special effects will incur additional charges, as outlined in the Premium Add-Ons. Post-production terms may vary after consultation with an ORCA professional.
Cancellation/Rescheduling: Cancellations or rescheduling of the video shoot will result in a 100% cancellation fee of the total agreed-upon cost. Terms for cancellation and rescheduling may vary after consulting with an ORCA professional.
Liability: ORCA Digital Marketing is not responsible for any damages or incidents that occur during the video shoot. The client is responsible for securing permissions and ensuring that all locations, props, and talent are authorized for filming. Liability terms may vary after consulting with an ORCA professional.
Client Responsibilities: The client is responsible for ensuring that the shooting environment and all related elements (any elements not within ORCA’s scope of work) are in working order and conducive to the video shoot process. ORCA Digital Marketing is not responsible for any failure to meet these requirements or any elements that fall outside ORCA’s scope of work. This includes, but is not limited to, issues with lighting, sound, props, locations, talent, or other logistical elements not provided by ORCA. Any delays caused by such issues will result in automatic billing for additional hours, with the hourly rate determined at the time of the incident based on the affected tasks and professionals involved. Terms for delays and client responsibilities may vary after consultation.
Changes to Scope: Any changes to the scope of work, including additional services or requests, must be agreed upon in writing prior to commencement. Additional fees will apply based on the scope of changes. Scope change terms may vary after consulting with an ORCA professional.
Larger Events: For larger events requiring more than one camera and more than one professional, fees will vary based on the complexity of the project. Transportation fees will also apply within New York City. All costs related to additional equipment and professionals will be discussed and agreed upon during consultation.
By proceeding with the booking, the client acknowledges and agrees to all the terms and conditions stated above, including the upfront payment requirement, 100% cancellation fee, client responsibilities for ensuring the environment is ready for filming (and for elements outside ORCA's scope), and the terms for larger events and additional professionals. Terms may vary after consultation with an ORCA professional.
E-mail Marketing
Monthly / 90 Days Contract
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ited number of emails can be sent, with up to 3 campaigns or one monthly campaign.
Includes up to 5 visuals per email (images, graphics, and text only).
No video content included in the package.
Basic email content creation (simple visuals, text, and links).
Platform and tech fees not included and billed separately.
Recipient data must be provided by the client. ORCA can obtain data from a legitimate provider for a 15% handling fee (additional costs for data sourcing).
One round of revisions included; additional revisions are charged separately.
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Video Content: Videos can be included for an additional charge, depending on production requirements.
Additional Visuals: More than 5 visuals per email, available for an additional fee.
Advanced Features: Custom interactive elements, animations, or HTML designs will incur additional charges based on complexity.
Unlimited number of emails can be sent, with custom frequency and campaign number, subject to consultation with an ORCA professional and extra charges.
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Payment Terms
All payments are required upfront before any email marketing campaigns are initiated.
By agreeing to these terms, the client confirms their commitment to pay in full for the selected package.
No refunds will be issued under any circumstances after payment has been made. All sales are final.
Platform and tech fees
Not included in any package and will be the responsibility of the client unless otherwise agreed.
Data and recipient information
Must be provided by the client. If ORCA is asked to obtain this information from a legitimate data provider, a 15% handling fee will be charged.
Revisions and Content Limitations
Each email campaign includes up to 2 revisions. Additional revisions will incur an extra fee based on the scope of changes.
Additional content requests (such as more than 5 visuals or special assets) may incur an extra charge.
Campaign Scheduling and Timing
Campaigns will be scheduled based on availability and mutual agreement on timing. Delays caused by the client in providing necessary content or data may result in a delay in campaign execution and additional charges for the delay.
Once a campaign is scheduled, the client must notify ORCA of any changes at least 48 hours in advance to avoid additional fees.
Client Responsibilities
The client is responsible for providing all necessary materials for the email campaign, including text, images, and branding guidelines.
The client must ensure that recipient lists are accurate and comply with all applicable privacy and spam regulations (such as GDPR, CAN-SPAM, etc.).
Any failure to meet deadlines or provide requested information may result in additional fees for the extra time required.
Extra Services and Add-Ons
Services outside the standard email marketing packages, such as advanced analytics, custom reporting, extensive segmentation, A/B testing, and additional campaign customization, will incur extra charges.
For clients requesting extra specialized features (such as custom designs or advanced integrations), the pricing and scope will be determined after consultation with an ORCA professional.
No Cancellations and Refund Policy
All sales are final. Cancellations, once payment has been made and the project is started, will not be refunded.
If the client decides to discontinue the service after payment is made, no partial refunds will be issued, and the client will forfeit the payment for the full campaign.
ORCA will not be liable for any costs incurred due to the client's failure to complete their obligations or any delays caused by the client.
Termination and Project End
The client may request to pause or stop a campaign, but any services rendered up to that point will still be charged.
If the client is not satisfied with the services provided, no refunds will be issued for any campaigns that have already been delivered or launched.
Force Majeure
ORCA will not be liable for any delays or inability to deliver services due to factors beyond its control, including but not limited to, natural disasters, server failures, or technical difficulties.
By purchasing email marketing services from ORCA, the client acknowledges that they have read, understood, and agreed to the terms and conditions outlined above.